Terms and Conditions
Definitions and interpretation
In these Terms and Conditions, unless otherwise indicated:
Agreement means the Terms of Use and SproutHub Platform Privacy Policy contained within these Terms and Conditions.
Australian Consumer Law means the law set out in schedule 2 of the Competition and Consumer Act 2010 (Cth);
SproutHub Platform refers to the platform upon which a person can access the booking platforms of available practitioners.
User refers to a person who accesses or uses the SproutHub Platform or Site;
User Content means any and all information and content that a User submits to, or uses with, the Site or Services, including without limitation, content in the User’s profile, User reviews and/or postings;
Site refers to sprouthub.au
Terms of Use
SproutHub own and operate the Platform but do not employ the doctors on this site. Access to and use of the Site (collectively, Services) is subject to the following terms, conditions and notices (Terms of Use). By using the Services, you are agreeing to all the Terms of Use, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.
The Site provides you an access point to schedule consultations with medical and other health practitioners. SproutHub is not responsible for the advice provided by those practitioners and does not make any representations about their expertise or suitability of the advice provided, or not provided.
Amendment of the Terms of Use
SproutHub reserves the right to amend the Terms of Use at any time. Any changes will be published on the Site. Amendments will be effective upon publication on the Site. Your continued use of the Site represents an agreement to be bound by the amended Terms of Use.
Linked sites
The Site contains links to other websites which are not owned or operated by SproutHub, for your information and convenience. SproutHub has no control over websites which it does not own or operate and accepts no responsibility for any loss or damage that may arise from your use of other websites.
Privacy policy
SproutHub’s Privacy Policy (the Privacy Policy) sets out how we will collect, use and disclose your information. By using the Site, you consent to the collection, use and disclosure of your information in accordance with the Privacy Policy. The Privacy Policy can be accessed here.
Intellectual property
a. Apart from any use permitted under the Copyright Act 1968 (Cth) you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute content on the Site in any way except as expressly provided for on the Site or expressly authorised in writing by SproutHub. The material covered by this prohibition includes, without limitation, any text, graphics, logos, photographs, audio or video material available on the Site.
b. Excluding User Content, you acknowledge that all the intellectual property rights in the Site and Services are owned by SproutHub. The provision of the Site and Services does not transfer to you or any third party, any rights, title, or interest in or to such intellectual property rights.
Eligibility
You must be 18 years of age to use the SproutHub Platform within Australia.
Accounts
a. In order to use certain features of the Site you must register for an account with SproutHub (SproutHub Account). You will be prompted to provide information about yourself via the SproutHub Account registration form. You represent and warrant that:
(i) all required registration information you submit is complete and accurate;
(ii) and you will maintain the accuracy of such information at all times.
b. You may not create more than one SproutHub Account.
c. SproutHub may suspend or terminate your SproutHub Account in accordance with these Terms of Use.
d. You may deactivate your SproutHub Account at any time, for any reason, by sending an email to hello@SproutHubhealth.com.au which includes your SproutHub Account email, full name and your request to delete your account.
e. You are responsible for maintaining the confidentiality of your SproutHub Account login information and are fully responsible for all activities that occur under your SproutHub Account. You agree to immediately notify SproutHub of any unauthorised use, or suspected unauthorised use, of your SproutHub Account or any other breach of security. SproutHub cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
f. We may permit you to login to the Site or Service or otherwise associate your SproutHub Account with your login credentials from certain social networking sites (SNS) (for example, Facebook and Twitter). We may receive information about you from a SNS, in accordance with the terms and conditions of the SNS.
Disclaimers
a. Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law, the material displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy.
b. All information contained on the Site and services is for informational purposes only and is not a substitute for medical or health practitioner consultation.
c. SproutHub is not responsible for your relationship with any practitioners, third party, or other Users of the Site or Services.
d. SproutHub is not obliged to screen third parties to determine whether they are qualified or authorised by law to provide their services or to determine the accuracy of the information they provide.
e. Any information accessed through the Site and Services, or within any of SproutHub’s social media pages or channels is for informational and educational purposes only, is not intended to be a substitute for medical advice, diagnosis, or treatment.
Indemnity
a. In this clause, a reference to SproutHub includes its officers, directors, contractors, employees and agents.
b. You agree to indemnify and hold SproutHub, harmless from any and all losses (including reasonable legal costs and expenses) or liabilities incurred by SproutHub arising from any claim, demand, suit, action or proceeding by any person against SproutHub arising from, in connection with or in respect of:
(i) your violation of the User Terms; or
(ii) your publication of or distribution of any material or information.
c. Subject to any consumer guarantees under the Australian Consumer Law which cannot be excluded, in no event shall SproutHub be liable to you or any third party for any lost profit, or an indirect, consequential, exemplary, incidental or special or punitive damages arising from this agreement and from the use of the Site or inability to use the Site.
Access and use of the Site
a. Licence
Subject to the terms of this Agreement, SproutHub grants you a non-transferable, non-exclusive licence to use the Site and Services for your personal, non-commercial use. Subject to the terms of this Agreement, SproutHub grants you a non-transferable, non-exclusive licence to install and use the software SproutHUbmakes available for mobile devices (Mobile App), in executable object code format only, solely on your own handheld mobile device and for your personal, non-commercial use. As used in this Agreement, the term “Services” includes the Mobile App.
b. Certain Restrictions
The rights granted to you under the Terms of Use are subject to the following restrictions:
(i) you shall not licence, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site or Services;
(ii) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site or Services;
(iii) you shall not access the Site or Services in order to build a similar or competitive service;
Modification
SproutHub reserves the right, at any time, to modify, suspend, or discontinue the Site or Services or any part thereof with or without notice. You agree that SproutHub will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site or Services or any part thereof.
Communications
Email
Where you have provided your email address, you agree that we may send you emails concerning our Services, as well as those of third parties. You may opt-out of promotional emails by following the unsubscribe instructions in a promotional email.
User Content
a. You acknowledge and agree that SproutHub is not responsible for any User Content, including its accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. SproutHub does not assume and will not have any liability or responsibility to you or any other person or User for your use or misuse of any User Content.
b. You agree not to use the Site, Services, or any of SproutHub’s social media pages or channels to collect, upload, transmit, display, or distribute any User Content that:
(i)
violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
(ii)
is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libellous, pornographic, obscene, patently offensive (e.g., material that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual) or otherwise objectionable material of any kind or nature; or
(iii)
in violation of any law, regulation, or obligations or restrictions imposed by any third-party.
c. You hereby grant, and you represent and warrant that you have the right to grant, to SproutHub an irrevocable, nonexclusive, royalty-free and fully-paid, worldwide licence to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, solely for the purposes of including your User Content in the Site and Services. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.
Feedback
If you provide SproutHub any feedback or suggestions regarding the Site or Services (Feedback), you hereby assign to SproutHub all rights in the Feedback and agree that SproutHub shall have the right to use such Feedback and related information in any manner it deems appropriate. SproutHub will treat any Feedback you provide to SproutHub as non-confidential and non-proprietary. SproutHub will not modify the Feedback. You agree that you will not submit to SproutHub any information or ideas that you consider to be confidential or proprietary.
Acceptable Use Policy
a. You agree not to use the Site or Services to:
(i)
upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data;
(ii)
send unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise;
(iii)
harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent;
(iv)
interfere with, disrupt, or create an undue burden on servers or networks connected to the Site or Services or violate the regulations, policies or procedures of such networks;
(v)
harass or interfere with another User’s use and enjoyment of the Site or Services; or
(vii)
introduce software or automated agents or scripts to the Site or Services so as to produce multiple accounts, generate automated searches, requests and queries, or to strip, scrape, or mine data from the Site or Services.
b. We reserve the right (but have no obligation) to review any User Content (including any image files or reviews), investigate, and/or take appropriate action against you in our sole discretion (including removing or modifying your User Content, terminating your SproutHub Account in accordance with these Terms of Use, and/or reporting you to law enforcement authorities) if we in our sole discretion suspect that you have violated the Acceptable Use Policy or any other provision of this Agreement or otherwise create liability for us or any other person.
Third-party interactions
During use of the Site or Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third-party service providers including practitioners, pharmacies, advertisers, or sponsors showing their goods and/or services through the Service. SproutHub is not a party to any transaction that you may enter into with a third party. Any such activity, and any terms, conditions, warranties, or representations associated with such activity, is solely between you and the applicable third party. SproutHub shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction, or promotion between you and any such third-party. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Service.
Third-party materials
The Site or Services might display, include, or make available third-party content (including data, information, articles, applications or other products, services and/or materials) or contain links to third party websites, services, and advertisements for third parties (Third-Party Materials). You acknowledge and agree that SproutHub is not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. SproutHub does not assume and will not have any liability or responsibility to you or any other person or user for any Third-Party Materials. Third-Party Materials and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk. When you link to a Third-Party Material, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Material.
Other Users
Each User of the Site or Services is solely responsible for any and all of its User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content. SproutHub makes no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Users are solely between you and such User. You agree that SproutHub will not be responsible for any loss or damage incurred as the result of any such interactions. SproutHub is under no obligation to become involved or assist in the resolution of disputes between Users.
Release regarding other Users, Third-Party Interactions or Third-Party Materials
You hereby release and forever discharge SproutHub (and our officers, directors, contractors, employees, agents, successors, and assigns) from, and hereby waive and relinquish your rights with respect to, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, any interactions with, or act or omission of, other Site or Service users, Third-Party Interactions, or Third-Party Materials.
Term and termination
a. Subject to this Section, this Agreement will remain in full force and effect while you use the Site or Services.
(i)
We may suspend your rights to use the Site and/or Services (including your SproutHub Account); or
(ii)
terminate this Agreement,
at any time for any reason at our sole discretion, including for any use of the Site or Services in violation of this Agreement. Upon termination of this Agreement, your SproutHub Account and right to access and use the Site and Services will terminate immediately. You understand that any termination of your SproutHub Account involves deletion of your User Content associated therewith from our Site, Services, and live databases. SproutHub will not have any liability whatsoever to you for any termination of this Agreement, including for termination of your SproutHub Account or deletion of your User Content.
b. Even after this Agreement is terminated, the provisions of this Agreement which are capable of operating will remain in effect.
c. Termination for Behaviour or Abuse
We reserve the right to terminate your access to our website if you engage in any behaviour that we consider abusive or disruptive to our operations. This includes, but is not limited to, harassing our staff, making inappropriate comments on our website or social media platforms, or engaging in any behaviour that we deem to be threatening, harmful, or disruptive.
Reporting Abuse
If you experience or witness any abusive behaviour on our website or social media platforms, please report it to us immediately. We take all reports of abuse seriously and will investigate them promptly.
Jurisdiction
This Agreement is governed by the laws of the State of Victoria.
Dispute resolution
a. Pre-Arbitration dispute resolution
We are always interested in resolving disputes amicably and efficiently. Attempts to informally resolve any dispute must be exhausted before any formal legal proceedings or arbitrations may be commenced. Most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at hello@SproutHubhealth.com.au. If such efforts prove unsuccessful in the reasonable opinion of SproutHub, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (Notice). The Notice to us should be sent to the address identified in the contact details below.
b. Arbitration
Except for disputes brought in small claims court or tribunal, all disputes between you and SproutHub arising out of, relating to or in connection with the Site or Services shall be exclusively settled through binding arbitration pursuant to the then-current rules of Victoria for commercial arbitration. There is no judge or jury in arbitration. Arbitration procedures are simpler and more limited than rules applicable in court and review by a court is limited. This arbitration agreement is subject to Victorian Law. The arbitrator’s award may be entered in any court of competent jurisdiction. Notwithstanding any provision in this Agreement to the contrary, we agree that if SproutHub makes any future change to this dispute resolution provision, it will not apply to any individual claim(s) that you had already provided notice of to SproutHub. If the arbitration in this Section is found unenforceable or to not apply for a given dispute, then the proceeding must be brought exclusively in a court of competent jurisdiction in Victoria, Australia. You hereby accept the exclusive jurisdiction of such court for this purpose.
c. Confidentiality
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
Practitioner Terms of Use
We feature independent practitioners on our platform. All consultations with these practitioners are subject to the terms and conditions of their independent services.
Contact Details
For any questions or notices, please contact us at:
SproutHub Signup
Updated January 2026
1. Benefits and risks of using SproutHub’s platform
SproutHub enables you to seek consultations with qualified doctors, allied health practitioners and other practitioners.
2. SproutHub client platform
I consent to participate in the SproutHub client platform.
I agree that:
My use of the SproutHub website and platform is subject to SproutHub’s Service Terms and Conditions which may be amended from time to time.
3. Privacy
SproutHub must comply with the Privacy Act 1988 (Cth). I acknowledge that SproutHub may collect, use and disclose my personal information in accordance with their Privacy Policy. I agree that my use of the SproutHub client platform is subject to the Privacy Policy, which may be amended from time to time.
4. Disclosure
Doctors who provide care at SproutHub are independent practitioners and are not employees of SproutHub.